Returns Policy

  1. If you are purchased from our appointed retailers,
    Please return or exchange the item(s) at that retailer. 

  2. If you are purchased from altrarunning.hk and not satisfied with your altrarunning.hk purchase within the first 14 days, please follow the procedure below to return your items for a full refund.

    Please note, we ask that items be returned in their original packaging and original condition (as used items can only be returned for manufacturer defect), within 14 days of purchase, and not be special discounted items.

    Please send your request for a return to the following address info@woopbrands.com. or contact us on: Tel: (852) 3461 9510

    PROCEDURE

    Please copy and paste these fields into your email and complete the information so we may process your request as soon as possible. 

    Your Name:
    Mobile Phone Number:
    Original Order Number:
    Date of the Order:
    Your Bank Account Details: Bank Name, Account Number, Account Holders Name 
    The Address from which you would like the items to be collected from:
    The Reason for your return:

    We will contact you within 48 hours to arrange.

    Refunds may take up to 3-10 working days to process due to the time often required for shipping and bank processing. Exchanges are not available.