Copy and Paste the following form to your email:
*All fields are required in order to process your claim. Failure to do so will result in a delay or denial of your claim.*
Subject line must contain: Altra Warranty
Address (Please provide shipping address):
Was this an altrarunning.hk ecom purchase:
Date of Purchase:
Style Number (10 characters inside tongue, Example: AL0A4VQO28O):
PO/Lot Number (6 digits inside tongue, Example: 508731):
Date Code (4 digits, Example: 12-20):
What kind of activities do you primarily use this product for:
Please tell us the defect you are experiencing:
Please include the following pictures (in jpeg format): the rubber out sole, the defective area, an overall picture of the shoes, a picture of the tag or sticker inside the tongue of the shoe, and a picture of the receipt if available.
If this warranty claim is covered under our warranty policy, please list your top three replacement options. (Model, Color, Size)
What’s not covered?
The following are NOT covered by the Altra guarantee:
Fraying due to abuse
Deterioration as a result of water abuse
Sole wearing out or worn through
Cuts, scratches, burns, etc.
Damage caused by negligence, misuse or alteration of products
Fit, Blisters, Comfort